|
 |
HelpDesk Solution |
|
|
| |
|
| |
WEBCLIENT |
|
| |
Benefits for the end user |
| |
Enabling self-service through the C² Enterprise Web Client Module you will increase the productivity of resources by empowering them to work on more pressing and unique issues. No more time wasted resolving your most common issues or wasting valuable time on the phone. Through Self-Service, users gain access to the information they need, when they need it.
Submit a ticket or search the knowledgebase. Self Service bridges the gap between self and assisted service |
|
| |
| • |
Increase productivity - increase acceptance by empowering contacts to resolve and submit their own issues through web-enabled self-service. |
|
| • |
Improve end user satisfaction - by empowering employees to easily search, submit or update support issues. With 24/7 support, users gain access to the information they need, when they need it. No one is left waiting on the phone for answers. |
|
| • |
Reduce the cost - by reducing the number of support phone calls to the help desk and decreasing call escalation levels through a searchable knowledgebase. |
|
|
 |
| |
WEBRESOURCE |
| |
Enabling the C² Webresource Module allows resources to have access anytime, anywhere. Information they need can be accessed through a browser or a PDA. All the functionality is available and is security controlled based on the users credentials. Technicians can work remotely or on the road.
No complex setup is required: through an IP protocol, C2 WebResource offers secure access to an intranet, extranet or the Internet. Wherever they are, mobile staff can leverage the power of C2 WebResource to open or close requests, track or change profiles, and access critical information just as if they were on-site. |
| |
|
| |
Features |
| |
| • |
Manage tasks and requests |
|
| • |
Consult FAQs and quickly search requests |
|
| • |
Generate reports |
|
| • |
Send requests by e-mail |
|
| • |
Manage inventory. |
|
|
| |
|
| |
Customers or employees can use C2 Web interfaces to access a wealth of useful information, review their complete service histories or look into detailed FAQs. Using C2 Profiler, they can also give complete online descriptions of their problems, for faster, more effective troubleshooting. |
| |
 |
| |
|
|
