C2 Enterprise  
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HelpDesk solution

HelpDesk Solution

Internal support
 
  Internal Helpdesk solution
 
  Internal help desk and customer service software is paramount to an organizations ability to stay on top of a company's infrastructure, productivity and processes. Supporting complex business rules, managing internal requests and communication is the key to a company's ability to foster and continue growth through efficiency gains. Lets face it; happy workers getting the internal services they need are more productive.
 
  The following is a list of some of the features that will super charge your helpdesk and deliver a complete internal support solution
 
  Here is a sample timeline for a basic helpdesk implementation for 5-10 technicians
 
Easy call logging from the best interface in the industry  
Auto escalation through user defined process rules  
Instant access via web browser for both technicians and end users  
Powerful customizable workflow capabilities to manage all your internal processes  
Deep and flexible reporting features  
Customizable interface for your corporate look and feel  
Roles based security  
Powerful search features for both technicians and end users  
Auto email notification keeping everyone in the loop  
Asset management with auto discovery for immediate and accurate network information  
Flexibility to manage your unique environment  
   
  With C² Enterprise your helpdesk will have the system that delivers all the functionality at a fraction of the cost of other enterprise class solutions. C² Enterprise is typically deployed within 1 week including training and is highly scalable to allow for growth.
 
  Click here to request a demo or contact sales at 1-866-978-1200 ext 1340
   
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HelpDesk Solution - C² Enterprise

CPL Technologies Inc. 2006