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HelpDesk Solution |
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External Help desk and Contact Centers |
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Simply put, external-facing help desk software requires the same basic functionality as an internal help desk system. The main difference is an easy to use interface that requires little training for both technicians and end users. C² Enterprise delivers all the functionality in the industries most-friendly UI. |
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The following is a list of some of the features that will empower your contact center |
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Easy call logging
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Auto escalation |
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Minimum staff training required
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Instant access via web browser for both technicians and end users
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Customizable complex workflow capabilities
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Deep reporting features
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Customizable interfaces
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Roles based security
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Powerful search features for both technicians and end users
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Auto email notification
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Asset management with auto discovery
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Customer surveys |
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CTI enabled |
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With C² Enterprise you will have the confidence that all your customers are getting the service that they deserve and have paid for. Your support center will no longer drop the ball and Management will get the reports that allow them to identify trends and any internal problems that need addressing. |
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Click here to request a demo or contact sales at 1-866-978-1200 ext 1340 |
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