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HelpDesk Solution |
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Historically, helpdesk application implementations have been massive undertakings by any business. CPL Technologies has always believed in delivering solutions rapidly, efficiently and on budget. The following is a brief outline of our delivery process. |
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Once an agreement is in place, your account is passed from the sales department to the integration department. Our experts have implemented vastly different environments in all sizes of companies. They have a wealth of knowledge and tools that will enable them to rapidly understand the type of service you are trying to deliver. It may be complex ITIL processes or basic internal helpdesk. Our technicians can deliver! |
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We come to you and make sure things go smoothly. Most implementations are approximately 5 business days and include installation, configuration and training for your technicians. |
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Here is a sample timeline for a basic helpdesk implementation for 5-10 technicians |
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- Install the application and make sure the environment is stable |
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- Configure the application to the customers needs |
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- Train the administration group and users |
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- Complete training and work with administrator to do final tweaking of the system. |
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Our goal is to deliver a turnkey solution for you, the customer. From start to finish, we will be with you. All implementations are different and may take more time than others depending on the complexity of your unique implementation |
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