|
| |
|
| |
C² Enterprise is easy to integrate into your existing infrastructure and will allow you to make use of the technology in a manner that fits your needs. C² enterprise is more than just Helpdesk. Below are just a few ways to make use of the flexibility, extensibility and ease of integration with the C² Enterprise solution. |
| |
|
| |
Integration |
| |
| • |
C² Enterprise supports both Microsoft SQL server and Oracle Databases. This allows you to leverage your existing infrastructure and internal skills. |
|
| • |
Reporting is easy with Crystal reports and our own built in report generator |
|
| • |
Computer Telephony Integration (CTI): C² Enterprise can easily integrate into your telephony system by enabling you to tap into your phone system, capture the data element within the phone system and send that to C². Imagine having screen pops on the helpdesk.C² Enterprise is used in many Call Centers and Customer service environments for just this reason alone. Some of the systems we work with are Avaya, Nortel, Genesys and Alcatel to name just a few. |
|
|
|
| |
|
| |
Customization (C² Management) |
| |
C² Management is a part of the C² Enterprise core and allows you to configure or build your own screens. Design what you want to see in an easy to use graphical tool. No development needed! Labels changes as simple as search and replace!
Don't want that field? No problem, remove it. Most tools make you decide what your screens look like and feel. Or they have web page inserts to give you what you need. With C² Management, you always get what you need and more! |
| |
|
| |
Web .Net Self Service API |
| |
Our .Net web API allows you to fully enable your end users and internal technicians to customize the interface and integrate it into your existing infrastructure. Portal strategies, external support, outsourced service desk or internal needs are just a few of the solutions we can diver on. |
